The following are questions, which have posed repeatedly to the MAKIme Support-team, which have been sorted according to the different categories of the platform.
Further assistance for the registration is giving by small help texts, which appear when you move the cursor over the small info-button. You couldn't find your problem in the FAQ?
Then send us your support-inquiry to support@makime.com. We will then immediately come into contact with you.
GENERAL
- Your registration at MAKIme / Login
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How can I register myself at MAKIme?
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For your personal registration simply click on the big red button 'Register now for free' which is located on the MAKIme-homepage at www.makime.com. Additionally you can find the link 'Register' at the page header on all MAKIme-sites.
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How can I confirm my registration?
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After completing your registration you will receive an email from MAKIme with the title 'My registration at MAKIme'. In this email you will find a link with which you can confirm your registration.
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I can't complete my registration.
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You have possibly not filled in all fields, which are necessary for the registration at MAKIme. Notice in this case the error message in the right column. They are marked red and show which necessary information you have not yet entered.
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Your problem may also be of technical nature. In this case please send a short email to support@makime.com stating the problem.
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Can I change my personal information after the registration?
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The information which you have entered during the registration can be changed at any time after completing the registration process by using the tab 'My MAKIme" within 'Settings' or edit them directly in your profile.
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How can I login at MAKIme?
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To log in please use for this purpose the intended Login-box with the title 'login at MAKIme' located on the homepage of MAKIme. You can find the box on any other publicly accessible site of the platform.
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As login information please use the email address and the password, which you have provided during the registration process.
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I have forgotten my MAKIme-login information
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Have you forgotten your password? Then please click on the link 'forgot password' under the login-box. Following this, you will receive an email from MAKIme with your new password.
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Have you forgotten which email address you used to register yourself at MAKIme? Then first try all your different email addresses and the known address. If that doesn't work, then an email with your first- and last name and your private address to support@makime.com.
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Can I retrospectively change my email address?
You can change all email addresses, which were entered at MAKIme.
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You can change the login and notification email address, which you provided in the Tab 'My MAKIme within 'Settings'.
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In your personal profile you can change your private and also your business email address at anytime.
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I can't log in to MAKIme anymore.
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You might have forgotten your password. In this case please just click on the link 'forgot password' below the login-box. Following this you will receive an email from MAKIme with your new password.
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Have you forgotten which email address you used to register yourself at MAKIme? Then first try all your different email addresses and the known address. If that doesn't work, then an email with your first- and last name and your private address to support@makime.com.
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Your problem may also be of technical nature. In this case please send a short email to support@makime.com stating the problem.
- MAKIme search
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How can I look for people on MAKIme?
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For this purpose you can use the big MAKIme search function. You will find it at the page header on every page.
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You can use the quick search function on the homepage of MAKIme and in 'MyMAKIme'. Pay attention while using this, that you checked the box 'Members'.
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Members at your base-position will also be shown to you on the homepage. To enable this, please check the box 'members' above the map.
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During your travels, you can search for members that are in your hotel. The feature 'members in my hotel' can be found on the right hand side in 'my surroundings'.
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You can look for traveling MAKIme-members that are nearby with the feature 'travelers nearby’ which can be found on the right side in 'my surroundings'.
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You can look for city-experts nearby in 'my surroundings' as well.
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How can I find activities on MAKIme?
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For this you can use the large MAKIme search function. You can find it on every page header.
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You can use the quick search function on the homepage of MAKIme and in 'MyMAKIme'. Pay attention while using this, that you checked the box 'activities'.
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Activities at your base-position will also be shown to you on the homepage. To enable this, please check the box 'activities' above the map.
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You can additionally look for activities nearby on the right hand side in 'my surroundings'.
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Further activity offers can be found in the tab 'activities' above the different lists.
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How can I look for locations on MAKIme?
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For this you can use the large MAKIme search function. You can find it on every page header.
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You can use the quick search function on the homepage of MAKIme and in 'MyMAKIme'. Pay attention while using this, that you checked the box 'CityGuide'.
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Locations at your base-position will also be shown to you on the homepage. To enable this, please check the box 'CityGuide' above the map.
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Further location offers can be found in the tab 'CityGuide' above the different lists.
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How can I find members in the same hotel?
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To find members in your hotel simply use the function 'members in your hotel' on the right hand side in 'my surroundings'.
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How can I find travelers nearby?
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In order to look for travelling MAKIme-members nearby, use the function ' travelers nearby' on the right hand side in 'my surroundings'.
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MAKIme-members may possibly be in the same hotel as you. To find these members, use the function 'members in my hotel' on the right hand side in 'my surroundings'.
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How can I look for activities nearby?
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Activities at your base-position will be shown to you on the homepage. To enable this, please check the tab 'activities' above the map.
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To search for additional activities nearby look on the right hand side in 'my surroundings'.
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How can I look for City-experts nearby?
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To search for City-experts nearby look on the right hand side in 'my surroundings'.
- Misuse - Messages directed to MAKIme
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I want to report a user profile.
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Did you find a user profile, which misuses MAKIme?
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Then report the user by clicking on the link 'report' on the members profile page.
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You can also report a profile to us, by sending us an email, with the username of the profile (can also include the link to the profile) and the reason for the report, to kontakt@makime.com.
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I want to report improper content on MAKIme.
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You have found inappropriate or improper content on MAKIme?
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Report this content, by sending us an email with the text passages of concern and where you found them (can also include a link to the respective page) to kontakt@makime.com.
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I want to indicate a Spam-report.
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You are receiving Spam-messages from other members on MAKIme in the form of notifications, guest book entries etc.?
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Report the Spam-attack with sender of the spam-message, the content and the amount to kontakt@makime.com.
MY MAKIme
- My MAKIme-account
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I can't log in
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You might have forgotten your password. Then simply click on the link 'forgot password' under the login-box. Following this you will receive an email from MAKIme with a new password
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You have forgotten with which email address you registered yourself with on MAKIme? Then first try to enter all your known email addresses and the known password. It still doesn't work? Then send us a email with your last name, first name and private address to support@makime.com.
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Your problem can also be of technical nature. In this case please send an email with a short description of the problem to support@makime.com
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I have forgotten my MAKIme-log in information?
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You have forgotten your password? The please click on the link 'forgot password' under the login-box. Following this you will receive an email from MAKIme with a new password
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You have forgotten with which email address you registered yourself with on MAKIme? Then first try to enter all your known email addresses and the known password. It still doesn't work? Then send us an email with your last name, first name and private address to support@makime.com.
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How can I change my personal profile?
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You can change the information in your profile at any time by accessing your profile via the tab 'MyMAKIme' or via the link 'my profile' which is located at the very top of the page on the right hand side. You can change and save any field by clicking on 'edit'.
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For changes to your profile please go to 'MyMAKIme' and click on 'Settings' or by directly clicking on the link 'profile settings' when in your personal profile. How can I change my email address retroactively?
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You can change all email address provided to MAKIme retroactively.
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You can change your login- and notification-email address by going to the tab "MyMAKIme' in 'Settings'.
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In your personal profile you can change any entered private and business email address at any time.
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How can I delete my MAKIme-account?
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You want to terminate your MAKIme-membership? We sincerely regret this! Is there a certain reason why you don't wish to use MAKIme in future?
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Send us an email to support@makime.com containing the following information about your user account: Last name, first name, login- and notification email address and the date of your registration.
- My MAKIme-membership.
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What are the different memberships at MAKIme?
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Basic-membership for an effective & efficient use of free time (for free)
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Professional-membership for professional networking (subject to charge)
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Business-membership for organizers and location-providers (subject to charge)
More information concerning each 'membership' can be found in the tab 'MyMAKIme' in 'Settings. After clicking on 'use all benefits of a Business-membership' in 'status & standard details' you can directly compare the different memberships with each other.
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How can I become a Professional- or Business member?
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To upgrade your Basic-membership go to the tab "MyMAKIme' in "Settings". After clicking on "use all benefits of a Business-membership' in 'status & standard' you have the option to compare the different memberships again.
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To activated a Professional- ode Business membership click on the button of the preferred membership at the end of the list.
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How can I pay the membership that is subject to charge (Professionalor Business)?
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You comfortably pay your MAKIme-memberships subject to charge by withdrawal-by-transfer. After the Professional- or business membership has been activated, a field appears, in which you enter your bank account details.
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You can chose between different methods of payment.
1. Monthly charge
2. Annual charge
3. Charge in a 2-year-cycle
If you pay 1 year or 2 years in advance you will receive 2 months or 5 months respectively for free. You save money this way.
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In what way will I receive the bill for my MAKIme-memberships that are subject to charge?
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You will subsequently receive the bill by email to the provided login- and notification email address.
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Can I change my billing address in retrospect?
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As billing address we use your personal address. If you wish to change your billing address, then please send an email to support@makime.com.
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Can I change my bank account details in retrospect?
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If you wish to change your bank account details in retrospect then please send us an email with your new and your old bank account details to support@makime.com.
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Can I terminate my MAKIme-membership subject to charge?
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You want to terminate your MAKIme-membership subject to charge? Is there a specific reason for that?
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Send us a short termination email with your user information, concerning the membership subject to charge, to support@makime.com.
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How can I terminate and delete my free MAKIme-membership?
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You want to terminate your MAKIme-membership? We sincerely regret this! Is there a certain reason why you don't wish to use MAKIme in future?
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Send us an email to support@makime.com containing the following information about your user account: Last name, first name, login- and notification email address and the date of your registration.
- My MAKIme profile
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How can I change my personal information?
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You can change your personal information directly in profile or in Settings.
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How can I change information about my work and company?
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By clicking on 'MyMAKIme' you will reach your profile. There, under 'current business details', you can edit the field you want by clicking 'edit'.
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How can I show information about my education?
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By clicking on 'MyMAKIme' you will reach your profile. There, under 'education', you can edit the field you want by clicking 'edit'.
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How can I change my Business contact details?
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By clicking on 'MyMAKIme' you will reach your profile. There you can click on 'edit' by 'business contact details' and edit all the information you want.
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How can I change my private contact details?
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By clicking on 'MyMAKIme' you will reach your profile. There you can click on 'edit' by 'private contact details' and edit all the information you want.
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How can I change my login information?
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You can change your login information at 'status & standard information' within 'settings'. Add a new password or a new login- and notification email address by clicking on 'edit'.
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How does my profile look for non-members?
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Which information you allow non-members to see, you can determine in 'privacy' within the settings of your profile.
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How can I change my email address?
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Using the tab 'My MAKIme' within 'settings' you can change the provided login- and notification email address.
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You can change your provided personal and also your business email address in your personal profile at any time.
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How can I enter or change my status message?
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You can edit your status message at the very top of the page on the right hand side.
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If you want to delete your status message, just delete the current one without entering a new one and save it.
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How can I see who accessed my MAKIme-profile?
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Which MAKIme-members accessed your profile can be seen under 'MyMAKIme' in the box 'visitors of my profile.
- My MAKIme-News.
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Where can I find my inbox and outbox?
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To access your MAKIme-mailbox use the link 'my messages' at the very top of the page on the right hand side.
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How can I contact a MAKIme-member?
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You can contact other MAKIme-members by ways of the message-function. For this purpose just click on the link 'write message'. After this you will reach to mask to enter a personal message.
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How can I edit the settings for my MAKIme-notifications?
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To edit settings for notifications please go to 'notifications' in settings of your profile.
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Where can I report spam-messages?
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You are receiving Spam-messages from other members on MAKIme in the form of notifications, guest book entries etc.?
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Report the Spam-attack with sender of the spam-message, the content and the amount to kontakt@makime.com.
- My MAKIme-network
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How can I invite someone into my MAKIme-network?
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To invite someone into your MAKIme-network, simply click on the link 'add as contact' in the profile of the respected user.
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How can I invite friends, business partners and colleagues to MAKIme?
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To invite friends, business partners and colleagues to MAKIme use the feature 'expand network' at the end of the page on the right hand side.
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Where can is see my contact requests that have been send?
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Your network invitations as well as the status can been viewed in the tab 'MyMAKIme' within 'contact requests'.
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How can I create a guest book entry?
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You can enter a guest book entry directly on the personal profile page of the MAKIme user. Regarding this, access the wanted profile and chose the tab 'guest book' in the area 'above....' and enter you entry. It will become visible after saving.
Activities
- Activities at MAKIme
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How can I sign up for an activity?
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Select the activity, which you want to take part in and click on the link ' sign up for this activity'.
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Further help during the sign up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can I create an activity that is only visible to me?
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To create a private activity, go to the page 'new activity' in the tab 'activity' and check the box 'private' at the top.
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Further help during the set up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can I create a public activity?
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To create a public activity, chose the page 'new activity' in the tab 'activity', Make sure that the box 'public' is check off at the top.
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Further help during the set up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can I offer information material concerning an activity?
As Business-member you publish pictures (photos, logos, decoration-examples etc.) and more information (convention documents) about the activity.
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To upload pictures, please use the picture upload found under 'additional options for business users'.
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To upload information material concerning the activity, another upload is available just below the picture upload. For more information use the link 'add more documents'.
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Further help during the set up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can I delete an activity?
You have created an activity and want delete it now due to a certain reason? Please notice, that you change the posted information retroactively.
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How can I make a notice board entry?
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You can make a notice board entry on the 'notice board' of an activity. For this, go to the activity of choice and the tab 'notice board' in the area 'information about the activity' and add your entry. It will become visible after saving it.
Locations
- Locations on MAKIme
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How can I create a location?
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To create a new location, selected the tab 'CityGuide' within 'New location'. Use the mask present there to enter all information and data concerning this location.
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Further help during the set up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can publish information material concerning a location?
As Business-member you publish pictures (photos, logos, decoration-examples etc.) and more information (convention documents)about the location.
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To upload pictures, please use the picture upload found under 'additional options for business users'.
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To upload information material concerning the location, another upload is available just below the picture upload. For more information use the link 'add more documents'.
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Further help during the set up are the small help-texts, which become visible when you move your cursor over the small info-symbol.
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How can I add directions to a location?
As a Business-member you can add directions to a location for car and public transportation.
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For this purpose use the designated field under 'additional options for Business users'
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How can I see, which activities are taking place in a location?
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Which activities are taking place in a location can be seen after clicking on the tab 'activities' directly on the page of the locations.
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How can I rate a location?
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In order to rate a location, please click on the link ' rate location', which can be found at the top right in the area of general information about the respective location. At the end a review window will open, in which you can enter your personal opinion about a location.
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How can I delete a location?
You have created a location and want delete it now due to a certain reason? Please notice, that you change the posted information retroactively.
Icon-legend
- All MAKIme-symbols and their meaning
In this overview you can find all symbols that are used by MAKIme.
General
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The 'i' indicates the small help texts all over the platform, which become visible, when you move your cursor over it.
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The 'lock' means, that all the information posted in the fields that are marked with the 'lock' are private and are only visible for you.
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Profile box
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By way of this symbol you can reach your MAKIme-profile
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Your messages will be displayed after a click on the 'envelope'. The amount of new messages is displayed directly next to it.
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By clicking on this symbol you will open the blitz-messenger. The amount of new messages is displayed directly next to it.
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By clicking on this icon you can view your activities
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By clicking on this symbol, you can to reach your MAKIme-network. The amount of new contact requests appears as a number next to the symbol.
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By clicking on this symbol, you will reach the page for your profile and account settings.
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My profile view
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By clicking on the 'pencil' you can change your personal profile and account settings.
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The 'picture' stands for your MAKIme-profile picture, which you can upload or change there.
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The 'globe' in your personal travel statistic shows, where a MAKIme-member stays the most. The place and duration of the trip will be displayed to the right of it.
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The 'crown' makes the CityExpert-status recognizable, in combination with the name of the place and the received CityExpert points. The crown is colored red or gold, depending on the CityExpert points received from other MAKIme-members.
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You can find the 'golden clock' at the page header immediately after you log in. It shows the time of the place, where you're staying currently.
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You will find the 'gray clock' also at the page header, as soon as you have entered a trip. It displays the time of the locations to which you will be traveling soon. Furthermore this clock will be visible for other members and will also be displayed on your personal profile. This way, your contacts will know where you are currently staying and what time it is there.
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Location reviews
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The gray star will appear by reviews, if a location has not been rated or the reviews have not received the highest score.
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The golden star will become visible after a location has been reviewed. The more gold stars are displayed (maximally 5), the better the reviews are for that location.
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Map view
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This icon shows, which activities, combined with their specific location, are available nearby.
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Locations that are added by MAKIme members nearby are displayed in the view map with this symbol.
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This icon exactly indicates the position of nearby MAKIme-member. Not which just where.
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If a MAKIme-member is in the same hotel as you, he/she will be marked with this symbol.
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This icon will indicate the MAKIme-members out of your network that are nearby.
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My Surroundings
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By clicking on this symbol, all the MAKIme-members will be displayed that are in the same hotel today.
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When you click this icon, the traveling MAKIme-users that are nearby will be displayed.
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The activities that are taking place nearby will be shown when you click on this symbol
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By clicking on this icon a list of City-Experts that are nearby will appear, from whom you can receive tips and recommendations concerning your current residence.
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